WEBSITE TERMS OF USE

Effective date: 3 August 2026

These Website Terms of Use apply to your access to and use of the website operated for A/Prof Luke Johnson at https://lukejohnson.net.au/ (the Website).

 

In these Terms:

• we, us and our mean [insert correct legal entity or practice name and ABN];
• Dr Johnson means A/Prof Luke Johnson; and
• you means any person who accesses or uses the Website.

 

By accessing or using the Website, you agree to these Terms. If you do not agree to these Terms, you should not use the Website.

1. Purpose of the Website

The Website provides general information about Dr Johnson, the medical services offered, practice locations, referral pathways and ways to contact or request an appointment with the practice.

The Website is intended for people located in Australia. It is not intended to replace consultation with an appropriately qualified healthcare professional.

2. Medical information disclaimer

Information published on the Website is general information only.

It:

• does not constitute medical advice, diagnosis or treatment;
• does not take account of your individual symptoms, medical history or circumstances;
• must not be relied on as a substitute for an examination, consultation or advice from a qualified healthcare professional; and
• does not create a doctor–patient relationship between you and Dr Johnson.

Medical information can change over time. Although reasonable care is taken when preparing Website content, we do not warrant that all information is complete, current or appropriate for your individual circumstances.

You should obtain professional medical advice before making decisions about your healthcare or changing any treatment, medication or care plan.

3. Emergencies and urgent medical concerns

The Website, its enquiry forms and any email addresses displayed on it are not emergency or urgent medical services and may not be monitored continuously.

If you are experiencing a medical emergency, call Triple Zero (000) or attend the nearest hospital emergency department.

For non-emergency health advice, you may contact your general practitioner or Healthdirect on 1800 022 222.

Do not use the Website to communicate urgent symptoms, serious deterioration or time-critical medical information.

4. Appointments, referrals and enquiries

Submitting an enquiry, referral request or appointment request through the Website does not confirm an appointment and does not guarantee that Dr Johnson will be able to accept you as a patient.

An appointment is confirmed only when the practice or the relevant consulting location communicates confirmation to you.

You are responsible for:

• providing accurate and complete information;
• ensuring that your contact details are current;
• obtaining any required referral;
• confirming the location, date and time of your appointment; and
• complying with the relevant practice’s cancellation, payment and attendance requirements.

Appointment availability, consulting locations and services may change without notice.

Information submitted through the Website may be reviewed by authorised practice personnel for administrative and clinical coordination purposes.

5. No guarantee of treatment or outcomes

Information about procedures, treatment options, recovery, risks or expected results is general only.

Every patient and clinical situation is different. Treatment suitability and likely outcomes can only be assessed after an appropriate consultation and clinical evaluation.

 

No information on the Website is a promise, warranty or guarantee:

• that a particular treatment will be suitable for you;
• that treatment will be offered;
• that a specific result will be achieved; or
• that complications will not occur.

 

The risks, benefits, alternatives and likely costs of a proposed treatment should be discussed during the informed-consent process.

6. Fees and costs

Any fees, price indications, Medicare information, private health insurance information or out-of-pocket cost estimates published on the Website are general only and may change.

 

Your actual costs may depend on matters including:

• the services provided;
• the complexity of your care;
• the hospital or facility used;
• anaesthetist, assistant, pathology, imaging or other third-party fees;
• Medicare eligibility and benefit amounts; and
• your private health insurance policy and level of cover.

 

You should obtain a written estimate from the relevant providers and confirm applicable benefits directly with Medicare and your private health insurer before proceeding.

Nothing on the Website limits any rights or remedies available under the Australian Consumer Law or other applicable legislation.

7. Privacy and personal information

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

 

Before submitting personal or health information through the Website, you should read our Privacy Policy, which explains matters including:

• what information we collect;
• why we collect it;
• how it may be used or disclosed;
• how it is stored and protected;
• how you may request access to or correction of your information; and
• how you may make a privacy complaint.

Internet communications carry security risks. You should avoid including unnecessary sensitive information in a general website enquiry.

Our Privacy Policy forms part of these Terms.

8. Permitted use

You may access and use the Website for lawful, personal and non-commercial purposes.

 

You must not:

• use the Website for an unlawful, fraudulent or harmful purpose;
• submit information that is false, misleading, defamatory, offensive or unlawful;
• impersonate another person or misrepresent your relationship with another person;
• attempt to gain unauthorised access to the Website, its servers or connected systems;
• introduce malware, malicious code or other harmful technology;
• interfere with the security, availability or proper operation of the Website;
• use automated tools to scrape, extract or harvest Website content or data without our written permission;
• reproduce or commercially exploit Website content without permission; or
• use the Website in a way that infringes another person’s privacy, confidentiality or intellectual property rights.

 

We may restrict or block access to the Website where we reasonably believe these Terms have been breached or the Website’s security or operation is at risk.

9. Intellectual property

Unless otherwise stated, the Website and its content—including text, photographs, graphics, logos, branding, videos, downloadable resources, layout and design—are owned by or licensed to us and are protected by applicable intellectual property laws.

You may view, download or print reasonable extracts of Website content for your personal, non-commercial use.

 

You must not, without prior written permission:

• reproduce, republish or distribute substantial Website content;
• alter Website content;
• use Website content for commercial purposes;
• frame or mirror the Website;
• remove copyright, trade mark or attribution notices; or
• represent that Website content is your own.

 

Third-party names, logos and trade marks remain the property of their respective owners.

10. Images and clinical material

Photographs, diagrams, scans, illustrations and other clinical material displayed on the Website may be illustrative only and may not represent your condition or likely result.

Any patient-related material displayed on the Website must be used with appropriate consent and in accordance with applicable professional and legal requirements.

You must not copy, redistribute or reuse clinical images or patient-related material without our written permission.

11. External websites and third-party services

The Website may contain links to third-party websites, hospitals, booking platforms, health information services, social media services or other external resources.

These links are provided for convenience and general information. Unless expressly stated otherwise, we do not control, endorse or accept responsibility for:

• third-party content;
• the availability or security of external websites;
• third-party privacy practices;
• products or services supplied by third parties; or
• loss arising from your use of an external website or service.

You should review the terms and privacy policies applying to each external website or service.

12. Website availability and security

We take reasonable steps to maintain the Website, but we do not guarantee that it will always be available, secure, uninterrupted or free from errors or harmful components.

We may suspend, restrict, update or discontinue any part of the Website without notice where reasonably required for maintenance, security, operational or legal reasons.

You are responsible for using appropriate security software and protecting your own devices, systems and account credentials.

13. Accuracy and changes to information

We may update or remove Website content at any time.

Despite reasonable efforts to maintain accurate information, errors, omissions or outdated information may occur. You should verify material information directly with the practice before relying on it, particularly information concerning:

• appointments;
• consulting locations;
• referrals;
• fees;
• procedure availability;
• health insurance;
• professional qualifications; and
• clinical services.

14. Liability

To the maximum extent permitted by law, we exclude liability for loss arising from:

• reliance on general information published on the Website without obtaining individual medical advice;
• delay in reading or responding to an online enquiry;
• use of, or inability to access, the Website;
• an external website or third-party service;
• unauthorised access, malware or other matters outside our reasonable control; or
• information supplied by you that is incomplete, inaccurate or misleading.

 

However, nothing in these Terms excludes, restricts or modifies:

• any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law;
• liability for fraud or fraudulent misrepresentation;
• liability for personal injury caused by negligence where it cannot lawfully be excluded; or
• any other right or liability that cannot lawfully be excluded or limited.

 

Where a liability may lawfully be limited, our liability will be limited only to the extent permitted by applicable law.

15. Communications

A message submitted through the Website or sent by email does not constitute formal legal notice unless we expressly acknowledge it as such in writing.

We may communicate with you electronically using the contact details you provide. You are responsible for ensuring those details are accurate.

Administrative electronic communications may include appointment information, responses to enquiries and information reasonably connected with services you have requested.

Marketing communications will only be sent where permitted by law. You may unsubscribe from marketing communications using the unsubscribe facility provided or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary administrative or service-related communications.

16. Professional regulation and advertising

Website content relating to regulated health services is intended to comply with applicable professional standards and Australian health practitioner advertising requirements.

Nothing on the Website should be interpreted as:

• creating an unreasonable expectation of beneficial treatment;
• guaranteeing a clinical outcome;
• encouraging unnecessary use of a regulated health service; or
• offering an inducement without clearly stating any applicable terms and conditions.

If you believe that content on the Website is inaccurate, misleading or otherwise inappropriate, please contact us so that it can be reviewed.

17. Complaints and concerns

For questions or concerns about the Website, please contact:

Email: johnsonadmin@sahi.org.au

Privacy complaints will be handled in accordance with our Privacy Policy.

A concern about clinical care should be directed to the relevant practice or healthcare facility using its stated complaints process.

18. Changes to these Terms

We may update these Terms when our Website, services, business practices or legal obligations change.

The current version will be published on the Website with its effective date. Changes apply from the date the updated Terms are published.

Your continued use of the Website after an update means that you accept the revised Terms.

19. Severability

If any part of these Terms is held to be invalid, unlawful or unenforceable, that part will be read down or severed to the extent necessary. The remaining provisions will continue to apply.

20. No waiver

A failure or delay in exercising a right under these Terms does not waive that right.

21. Governing law

These Terms are governed by the laws of South Australia, Australia.

You submit to the non-exclusive jurisdiction of the courts of South Australia and the courts entitled to hear appeals from them.